Frequently Asked Questions (FAQ)
Ordering
Q: How do I know my order went through?
You’ll receive a confirmation email once your order is placed.
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Q: Do you charge sales tax?
Yes, Canadian orders include GST/HST, PST, or QST depending on your province.
Shipping
Q: How long does shipping take?
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Canada: usually 3–10 business days.
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International: usually 10–30 business days, depending on customs and local postal services.
Q: Will I receive tracking information?
Yes, you’ll receive tracking details by email once your order ships.
Q: Who is responsible if my package is delayed?
We’ll ship promptly, but carriers and customs may cause delays outside our control.
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Q: Will I have to pay import taxes?
International customers are responsible for any customs duties, tariffs, import taxes, or local fees charged by their country.
Pre-sale items
Q: What does “pre-sale” mean?
It means the item isn’t ready to ship yet but can be reserved in advance.
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Q: When will my pre-sale item ship?
The estimated shipping date is shown on the product page and at checkout.
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Q: Can I cancel a pre-sale order?
Yes, you can cancel anytime before the item ships for a full refund.
Returns & Refunds
Q: What is your return policy?
You can return items within 30 days of delivery.
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Q: What condition must items be in?
They must be unused, in original packaging, with proof of purchase.
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Q: Who pays for return shipping?
Customers cover return shipping unless the item was defective or incorrect.
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Q: How long until I get my refund?
Refunds are processed within 7–10 business days after we receive and inspect the item.
Other questions
Q: What laws apply to my purchase?
Orders are governed by the laws of Ontario and Canada. International customers may also have rights under their local consumer protection laws.